- Daylite 6 mail assist not working update#
- Daylite 6 mail assist not working full#
- Daylite 6 mail assist not working software#
The last thing I did last night was upload our entire Daylite database to Marketcircle so that they could try to get a better handle on the problems and come up with a solution. In fact, the tech support person that I spoke with stayed at his office until after 6:00 p.m. To their credit, they seem to be working hard to resolve these problems. Marketcircle’s tech support called me a few times yesterday afternoon to have me attempt several possible resolutions and to get some additional information from me.
Daylite 6 mail assist not working update#
I was not able to update the status again yesterday for two reasons: (1) Mondays are always very busy in a family law practice, with yesterday being unusually so and (2) these technical problems have hindered my efficiency, and it’s taking a lot longer to do virtually everything than it was before these problems began. Either way, I will keep updating this post as things develop. I have updated Marketcircle as to the mixed results and ongoing problems, and I hope to get further updates and fixes from them. It initially seemed that one of the main problems was fixed to the point that we could resume working in our database, but the problem has since returned. I have implemented the steps that they have recommended, and the results have been mixed. I received an email from Marketcircle Tech Support late this morning ago with some proposed solutions to the problems that we are having. Either way, I will let you keep you posted on how things develop - good, bad, or other. Hopefully, I will be able to post very soon that all problems have been resolved and how well their tech support people handled these problems.
Daylite 6 mail assist not working full#
I am posting this information to keep my readers informed as to how well Marketcircle’s tech support resolves these issues and enables us to resume working at full speed. I have not yet received any additional contact from Marketcircle. At least it asked me to supply additional information, which I promptly did. I received a somewhat generic email response within a few hours, but it seemed that the person that sent the email did not understand the problem I had described.
Daylite 6 mail assist not working software#
When you have any software that becomes the part of the backbone of your practice, any problems quickly become major problems.ĭaylite offers free technical support by email, but they state that they "aim to answer your emails within 2 – 4 business days." I emailed tech support on Friday afternoon explaining the problems that we are having and to request assistance. These problems are of the type that make it very difficult to impossible to do any of my daily tasks/functions in Daylite. 3.5.1) last Thursday, and since doing so I have had problems, which worsened on Friday. It is easy to learn, easy to use, and it just works without problems … until now, that is. I have used Daylite as our office’s case management program for almost two years, and it has done a great job during that time.
In fact, I have posted several articles ( here, here, and here) promoting Daylite as a viable option for other attorneys. It is no secret that I have been a big fan of Marketcircle‘s Daylite for quite some time.